Help & Customer Support

Our dedicated support team is available around the clock to assist you. Most inquiries are addressed within 8 hours, with priority given to urgent matters.

How We Can Help You

Our comprehensive support services cover all aspects of your experience on our platform.

  • Technical Support: Troubleshoot access, playback, or website functionality issues.
  • Billing & Payments: Assistance with subscriptions, payment methods, and transaction inquiries.
  • Account Management: Help with login, password reset, profile updates, and privacy settings.
  • Content & Platform Guidance: Information on how to use features, upload content, or understand community standards.
  • Policy & Safety Information: Clear explanations of our Terms of Service, Privacy Policy, and safety measures.

Frequently Asked Questions (FAQ)

Quick answers to some of our most common support questions.

  • How do I reset my password? Use the "Forgot Password" link on the login page.
  • What content formats are supported? We support common image, video, and streaming formats.
  • How long does content approval take? Typically within 24 hours of submission.
  • How can I control my profile visibility? Adjust your privacy settings in your account dashboard.

For urgent matters related to copyright infringement (DMCA) or content removal requests, please use our dedicated form: Content Removal Request.

Contact Our Support Team

Choose the most convenient method to reach us for personalized assistance.

  • Live Chat: For immediate, real-time assistance during business hours (available via the chat icon in the corner of your screen).
  • Support Ticket / Contact Form: Submit a detailed request for non-urgent or complex issues.
  • Case Management System: Track the status of your existing support tickets through your account.

Our Support Standards

Expected Response Times:
• Live Chat: Immediate connection during operating hours.
• Support Tickets (Email): Initial response within 8 hours.
• Complex Technical or Legal Issues: May require 1-2 business days for a full investigation and resolution.

We are committed to providing clear, respectful, and effective support to ensure a positive experience for all our users.